Performance Management
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EFQM Excellence Model and Balanced Scorecard


The European Foundation for Quality Management Excellence model, or popularly known as EFQM Excellence Model, is used by organizations to evaluate and improve their performance. The EFQM Model is an internationally recognized, non-prescriptive tool with a broad framework of management assumptions that organizations can adapt to achieve excellence. The tool is used by numerous multi-national organizations, and those that apply it have been shown to outperform those that did not. 

 
Balanced Scorecard is a strategic and performance management tool employed by a wide range of public and private sector organizations. The model applies additional measures such as customer perspective along with financial measures to monitor and improve the performance of an organization. 
 
Our Contribution:
The CSE uses globally renowned management techniques & practical methodologies that drive organizations to sustainable business performance with measurable results. We provide:
  • Strategic Balanced Scorecard development
  • Key Performance Indicators (KPIs)
  • Self assessment workshop based on the EFQM Excellence Model & Scoring (“Health Check”)

  • E-self assessment  (>>NEW)

  • European Excellence Assessor Training (>>NEW)

  • Customer satisfaction surveys and customer satisfaction/loyalty programs

  • Employee loyalty monitoring and surveys,
  • Development of evaluation programs and suggestion box

       
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