Lloyds TSB Sustainability Story

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CSR Performance Scorecard

Lloyds / CSE Case Study

Lloyds TSB

Lloyds TSB is a leading banking and insurance group, with 70,000 employees, 16 million customers and operations in more than 20 countries.

We helped Lloyds integrate Corporate Social Responsibility strategy into their corporate structure.

Assignment:

Lloyds TSB wanted to integrate Corporate Social Responsibility into policy, strategy and reporting.

CSE Solution: Through a "CSR Performance Scorecard" CSE supported Lloyds TSB to:

Align corporate responsibility strategy with the strategic focus of business through the integration with individual balanced scorecards

Develop a CR management system and a CR performance scorecard that could be integrated throughout the business, including business units and individuals within those business units

Work with individual business units to identify and implement improvement activities against agreed upon KPIs

Support delivery of local programs and stakeholder engagement strategies that maximize employee involvement and engagement

Undertake frequent self-assessments involving key enablers from across the business against CSR

Analyze performance and perception of performance against the EFQM CSR framework and identify strengths and key areas for improvement

Identify improvement priorities and improvement activitity that align with business balanced scorecard objectives for each business unit

Set key performance indicators based on these priorities aligned with specific target measures under balanced scorecards of individual business units and individuals

Share results and progress with employees throughout the business, to highlight achievements and gain commitment and engagement in improving these activities

CSR Europe conferred the "Leadership & Governance" award for the program during the marketplace conference in June 2006. CSR Europe is the leading European business network for corporate social responsibility with around 75 international companies and 27 partner organizations.

www.csreurope.org

Challenge...

Lloyds TSB wanted a comprehensive assurance for the CSR annual report.

CSE Solution:

The CSE delivered an in-depth self-assessment based on information provided by 28 managers from different divisions (enablers network) and validated the CR Report. The CR Report assurance statement delivered an independent verification, adding value to the organization and its stakeholders.

Lloyds TSB was voted by the 2007 Reader's Digest reader's most trusted UK bank, supported by a raft of corporate responsibility achievements.

" The project with CSE was characterized by consistency and continuity. With high demands and focus on results CSE constitutes the leading consulting company for successful changes in every organisation.

John Swannick, CSR Manager Lloyds TSB

cse solutions

Lloyds TSB

Assignment:

Challenge...

CSE Solution:

CSE Partners